Customer Support
Last updated October 23, 2026
Hey there! We're here to help. Find a quick answer below, or send us a message and a real human will get back to you within 1–2 business days.
Where's my order?
Every shirt is printed just for you, so allow 2–5 business days for printing, then shipping time (3–7 business days in the US for standard). When your order ships, we email a tracking link to the address you used at checkout. Check your spam folder too. No tracking email after 7 business days? Send us a message below.
Changing or canceling an order
Orders go into production quickly. Contact us within 2 hours of ordering to change a size, color or shipping address, or to cancel. After printing starts we can't change it, but we'll always help if something's wrong.
Damaged, misprinted or wrong item
So sorry! Send us a message within 30 days of delivery with a photo of the problem and we'll send a free replacement (no need to return the original). Details in our Returns & Refunds policy.
Sizing help
All styles are unisex. Every product page has a size guide with the garment's real measurements. Between sizes? Size up for a relaxed fit. Because each item is made to order, we can't exchange for fit.
Payments & billing
- We accept major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe.
- Your charge appears on your statement as BRUISER TEES.
- A receipt is emailed right after checkout.
- Have a promo code? Enter it on the checkout page under "Add promotion code".
- Don't recognize a charge, or think you were charged twice? Message us before contacting your bank and we'll sort it out fast.
Shipping questions
We ship to the United States, Canada, the United Kingdom and Australia. Standard shipping is $4.99, free over $60; express is $12.99. International orders may owe local duties. See the full Shipping policy.
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